1. Introduction to Tags

Tags are simple labels that can be applied to both pings (alerts) and cases in the Pingwire platform. They can be assigned automatically to a ping when a rule is triggered, or it can be added manually by the user. If a ping is assigned a tag, the case that the ping belongs to will also inherit the same tag, ensuring consistent labeling.

2. Purpose of Tags

The main purpose of tags is to give users a quick way to understand what different pings and cases are about. Tags make it easier to visually identify context and patterns at a glance, and they can also be used as filters in both the ping list and the case list as well as filtering option for reports. This helps users organize their work, prioritize more efficiently, and focus on the most relevant items.