Pingwire Support
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Activity overview
Latest activity by Pingwire Support-
Pingwire Support created an article,
Release Notes 2026-05-04
Case AI AgentWe’ve introduced Pingwire's case AI Agent, designed to support investigators with contextual insights and recommendations directly within a case.The AI Agent helps streamline investig...
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Pingwire Support created an article,
Introduction to Case Deadline
The Case Deadline feature helps you manage time-sensitive work by automatically setting and tracking deadlines for pings and cases.Deadlines are configured through rules and ensure that cases are ...
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Pingwire Support created an article,
Release Notes 2026-03-06
Role permissionsWe've introduced configurable role permissions so you can tailor access to your organisation’s needs directly in the interface under Access management.You can now:Edit permissions ...
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Pingwire Support created an article,
Does Pingwire support Single Sign-On (SSO)?
Yes, Pingwire supports Single Sign-On (SSO). However, this is not included by default in the standard offering but is available upon request for enterprise clients. If you are interested in enablin...
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Pingwire Support created an article,
What is Pingwire's RPM limit?
Pingwire does not enforce a strict request-per-minute (RPM) limit. However, when doing a backfil, migration or similar, to ensure stable and reliable performance, we recommend an effective rate of ...
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Pingwire Support created an article,
Why can’t I see recent activity in my reports?
Pingwire’s reporting data is refreshed every night. So data generated during the current day is processed and made available in the reporting service the following day after 15:00.Note: Data older ...
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Pingwire Support created an article,
How can I stay informed about system status or incidents?
Our Status Page provides up-to-date information about system health, uptime, and any ongoing or resolved incidents.You can access it anytime using the Status Page link in the header of this Help Ce...
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Pingwire Support created an article,
How do I get in contact with Pingwire support?
You can reach our support team directly here in the Help Center by clicking “Contact Support” in the header, or by sending an email to support@pingwire.ioFor urgent matters, please call +46 73-720 ...
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Pingwire Support created an article,
Why does my Entity Report only include data for a limited time period?
The Entity Report is designed for efficient data handling and performance, and therefore includes a row limitation of roughly 300.000 rows. If an entity has generated more requests, the Entity repo...
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Pingwire Support created an article,
What is the difference between a Rule ID and an Origination Rule ID?
The Rule ID identifies a specific version of a rule, while the Origination Rule ID identifies the rule’s entire lineage.Rule ID → Changes every time the rule is edited and saved. Origination Rule I...