FAQs

Technical questions

• Does Pingwire support Single Sign-On (SSO)?
• What is Pingwire's RPM limit?
• How long is an authentication token valid?
• What certifications do Pingwire have?
• When are ongoing rules executed?
• What Is "Score Expiry Date"?

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Pings, Rules, Signals & Tags

• What is a Ping?
• What information does a Ping contain?
• What actions can I take on a Ping?
• What are the Ping statuses, and what do they mean?
• When do rules trigger additional Pings on an Entity?
• How can I manage Pings via the API?

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Requests, Processes, Groups & Transaction Types

• What is a Request?
• What are the different types of Requests?
• What does a Request contain?
• How are Requests created?
• What happens after a Request is submitted?
• What does it mean to Reprocess a request?

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Case Management

• What is a Case?
• What information can I see in a Case?
• What are the different Case statuses?
• Can I prioritize or categorize Cases?
• Is there an audit trail for compliance?
• Can I document discussions or upload evidence in a Case?

Error messages

• What does “No data provider is setup for this rule” mean?
• What does “Missing required data provider info for this rule” mean?
• What does “Error occurred during rule execution” mean?
• What does “The data provider for this rule is not available” mean?

Reports

• Why can’t I see recent activity in my reports?
• Why does my Entity Report only include data for a limited time period?
• What Reports are available in the platform?
• Why is the timestamp in my Report different from what I see in Pingwire?
• Do I need to fill in all fields to generate a Report?

Other

• How can I stay informed about system status or incidents?
• How do I get in contact with Pingwire support?