Abstract
You can perform the following actions regarding a Ping in the Pingwire interface:
- Update Status: Change the status to Pending, Confirmed, Resolved, or Ignored.
- Add Comments: Provide context or reasoning for changes.
- Override Recommendations: Specify
Block,Review, orProceedfor future evaluations. - Mute Pings: Prevent new pings from being generated for a specified period.
- Escalate a Case: Assign a ping-related case to a team member for further review.
- Set Priority: Define urgency levels (Low, Normal, High, Urgent).
- Apply Tags: Categorize pings for easy filtering.
- Merge Cases: Combine multiple related pings into a single case.