Pingwire Support
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Recent activity by Pingwire Support-
Pingwire Key Concepts & Features Glossary
1. Core Concepts (in alphabetical order)TermDefinitionAPI Endpoint A specific URL in the API that allows access to a certain function or dataset, e.g., `/transactions` to submit transaction data.A...
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What information does a Ping contain?
A ping includes the following attributes:ID: A unique identifier assigned to each ping.Entities: The subjects (individuals, businesses, or accounts) involved in the detected activity.Description: A...
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What are the different types of Requests?
The requestType defines the purpose of the request. Common types include:transaction – For processing and evaluating transactions individualKyc – For verifying an individual’s identity and accounts...
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What information can I see in a Case?
Each case provides a comprehensive view of potential risks, including:Detailed entity profiles for in-depth analysis. Related transactions, alerts, and historical data to support investigations. Co...
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What does “No data provider is setup for this rule” mean?
This error message means that the rule has been configured to use a data provider, but no data provider has actually been set up. To resolve this, a compatible data provider must be connected to th...
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Do I need to fill in all fields to generate a Report?
Not always — some fields in the report view are optional filters.In many reports, you can choose to filter the results by fields such as group, type, or status. If you leave these fields empty, the...
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Rule Types and Descriptions
This guide provides a detailed overview of all rule types available in the Pingwire platform. Rules help automate decision-making and trigger pings (alerts) based on configurable logic.Rules are gr...
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What actions can I take on a Ping?
You can perform the following actions regarding a Ping in the Pingwire interface:Update Status: Change the status to Pending, Confirmed, Resolved, or Ignored.Add Comments: Provide context or reason...
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What does a Request contain?
Each Request has a Request Body with key elements:customId – Internal identifier from your system to track the request. process – Defines which set of rules Pingwire applies during processing. requ...
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What are the different Case statuses?
Cases follow a structured workflow and can be in one of these statuses:Open – Newly created and awaiting investigation. In Progress – Currently under active investigation. Pending – Waiting for add...