Pingwire Support
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Recent activity by Pingwire Support-
What does “Missing required data provider info for this rule” mean?
This error is shown when required input data is missing, preventing the data provider from fetching the necessary information. For example, if a rule requires an individual’s SSN to query SPAR but ...
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Data Collection and Data Structure
1. KYC Forms ManagementKYC Forms are used for collecting Entities' responses to predefined questions. They can be uploaded to the Entity card via API by the Client or directly submitted to the Pin...
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General Flowcharts
Below you'll find a collection of general flowchart templates used to illustrate common workflows and decision paths in the Pingwire platform.These flowcharts are intended as examples — they provi...
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Entities
1. Introduction to EntitiesIn Pingwire, an entity is the subject of investigation or monitoring. An entity represents an individual, business, account, or product (asset) that your rules and workf...
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What are the Ping statuses, and what do they mean?
Pings can have four statuses:Pending – Default status when a ping is first created. Confirmed – Genuine suspicion; the score remains active and decreases over time based on the riskDecreaseTimeline...
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How are Requests created?
Automatically: Sent through the API from your system to Pingwire Manually: Created in the Pingwire interface for ad-hoc checks or investigations
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Can I prioritize or categorize Cases?
Yes. Each case supports:Priority levels: Low, Normal, High, or Urgent. Custom tags: For easier filtering and categorization during investigations.
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What does “Error occurred during rule execution” mean?
This is the system’s default fallback error message. It appears when our system detects that something went wrong, but cannot immediately determine the root cause. In these cases, our team have to ...
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When do rules trigger additional Pings on an Entity?
Conditions for creating a new pingA new ping will only be created if both of the following are true:New information exists — for example, a new PEP match that was not already included in a previous...
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What happens after a Request is submitted?
Pingwire processes the Request according to its type and the rules applied to the clients account. Depending on the evaluation, the Request will receive one of the following recommendation:Proceed ...