Pingwire Support
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Recent activity by Pingwire Support-
What is the difference between 'Global threshold' and 'Risk-based threshold'
When configuring a threshold-based rule, you can choose between two modes:Global threshold - A single threshold value that applies equally to all entities. This ensures consistent evaluation across...
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Error Ping Message Reference
When a rule fails to execute correctly, Pingwire displays an error message on the ping in the interface to help clarify what went wrong. Below is a guide to the four possible error ping messages a...
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What is Transaction Type, and how should we use it?
Transaction Type is a category used to classify different types of financial activity, such as regions, payment methods, or verticals. It helps you segment transactions and apply different rules ba...
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What are examples of common Transaction Types?
Some typical transaction types include:Card PaymentBank-Giro TransferSwish PaymentCross-Border TransactionRegion-Based Transactions (e.g., “Europe Transactions”, “Asia Transactions”)
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What is a Signal?
A Signal is a client defined identifier that can be returned as part of a request response when a specific rule is triggered. Unlike standard recommendations such as Block, Review, or Proceed, sign...
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What is the purpose of Signals?
Signals is a complement to Recommendations and provide the user with additional actions beyond approving or blocking a request, such as:Requesting additional documentation for a transaction Flaggin...
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How do I use Signals?
Firstly, a Signal must be created in the system to be able to be used when configuring rules. Once present in the system, when configuring a rule, a Signal can be added so that it is sent as part o...
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What are Tags?
Tags are simple labels that can be applied to both pings (alerts) and cases in the Pingwire platform. They can be assigned automatically to a ping when a rule is triggered, or manually by the user....
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How do I use Tags?
You can add tags manually to both pings and cases, or configure rules so that tags are automatically assigned to pings when the rule is triggered. This allows you to categorize alerts and cases in ...
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Can I filter on Tags?
Yes. Both the ping list and the case list can be filtered based on tags. This helps you quickly find and focus on specific types of pings or cases, making it easier to prioritize and organize your ...