Pingwire Support
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Recent activity by Pingwire Support-
Get Started Guide
Welcome to Pingwire — a risk and compliance platform designed to help financial institutions and regulated businesses manage onboarding, monitoring, fraud prevention, and compliance workflows.This ...
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What certifications do Pingwire have?
Pingwire's Information Security Management System (ISMS) is certified according to the leading international standard for information security management ISO/IEC 27001:2022We also follow the follow...
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What Reports are available in the platform?
All our clients can generate what we call 'Standard reports' directly in the interface. Depending on the report type, you can apply filters such as timeframe, currency, groups or tags to generate t...
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What is a Case?
A Case is the central hub for managing investigations. It allows users to efficiently investigate, document, and report suspicious activities by consolidating related requests, pings, and entities ...
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What is a Request?
A Request is an inquiry sent to the Pingwire system, typically via the API, but it can also be created manually through the Pingwire interface. The type of request indicates the purpose of the requ...
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What is a Ping?
A Ping is a system-generated alert that is created when the conditions of a configured rule is met. It aims to indicate suspicious activity detected by Pingwire’s rule engine.For more information, ...
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When are ongoing rules executed?
Ongoing rules are currently scheduled to run every day at 01:15 UTC (which corresponds to 03:15 Swedish time). Please note that this time may occasionally be adjusted to optimize API usage and syst...
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Pingwire report services
We offer flexible options for accessing and analysing your data — designed to support everything from quick exports to advanced analytics:1. Standard reports in the Pingwire interfaceAll clients h...
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🎬 We will soon upload short instructional videos here
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Why is the timestamp in my Report different from what I see in Pingwire?
You might notice a time discrepancy between events shown in the Pingwire interface and those listed in exported reports. Here’s why this happens: ✅ What causes the time difference? Pingwire Inter...